Support & FAQ
If you are experiencing issues, please email support@thecenterforvitalliving.com with your full name, the email you used for the account and a description of the issues you are experiencing.
Important: before you start
Consult with your doctor or general practitioner before commencing any new health, fitness or nutrition program. While I'm here to help you live your best life and provide general recommendations, you should seek professional help where individual assistance is needed.
HOW DOES THE FREE TRIAL WORK?
Once the Free Trial expires, you’ll be billed and become an active Subscriber. To avoid being charged after starting a trial you must cancel the trial before expiration. Go to My Account to review you billing dates.
I CAN'T REMEMBER MY PASSWORD.
If you have forgotten your password, simply click on “Sign In” from the Menu. You will be taken to the Sign In page. Click “Forgot Password”, enter your email address when prompted and click “Send Instructions”. You will then be sent an email with instructions on how to reset your password.
HOW DO I CHANGE MY PASSWORD?
Once signed into The Center for Vital Living , you can change your password by selecting MY ACCOUNT > PASSWORD in the menu.
I CLICKED ON THE "FORGOT PASSWORD" LINK BUT NEVER RECEIVED A RESET PASSWORD EMAIL. WHAT DO I DO NOW?
Try checking to see if it was accidentally sorted into your spam folder in your inbox. Also, make sure that the email you’re checking is the same as the one used on your account. If all else fails, contact us at support@thecenterforvitalliving.com and we’ll assist you in getting back in.
WHAT IF I CAN'T FIND MY CLASS?
If you cannot find your class, search it in the search bar and add it to your Favorites list. To add a video to your Favorites list click on the little heart that appears under the video. To delete a video from your Favorites list play the video and click the heart again. It will then be removed from your list.
Canceling Your Membership
We hate to see you go, but we totally understand. We've made canceling your membership very easy.
If you are subscribed directly through our membership website:
1. Go to your Dashboard at: watch.thecenterforvitalliving.com
2. Click on Billing
3. Select Change Plan
4. Click on Cancel Membership.
CAN I GET A REFUND?
If you are on a monthly recurring subscription you may cancel at any time and will not be charged for further months. You will still have access to the videos until the period you have paid for expires. If you are on a yearly subscription you may cancel at any time but will not be refunded for the remaining period of your subscription. You will still have access to the videos until your year ends. No further charges will be made once you cancel your subscription.
HOW DO I CREATE A FAVORITES LIST?
To add a video to your Favorites list click on the little heart that appears under the video. To delete a video from your Favorites list play the video and click the heart again. It will then be removed from your list.
MY VIDEO DOESN’T PLAY BACK SMOOTHLY. HOW CAN I FIX THIS?
Video playback depends on many factors including the computer/device being used, the internet browser, internet connection quality, and many other variables. If there are playback issues, try viewing the video in a different web browser. If that doesn’t help, try using a different computer/device and making sure your internet connection is strong. These are usually the simple fixes for playback issues you may have.
Additionally, some older versions of Android (prior to version 4.3) did not manage secure video playback well. This is an Android issue which can easily be resolved by ensuring you have the latest version of Android installed on your device along with Google Chrome. Some Android devices, such as Samsung phones, come with a custom browser that does not support secure video playback. Please ensure you are actually running Google Chrome on your Android device.
MORE TIPS TO HELP PLAYBACK ISSUES:
1. Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.
2. Try refreshing your browser, or switching to a modern browser like Google Chrome, Firefox or Safari.
3. Restart your wireless router or modem.
Important: before you start
Consult with your doctor or general practitioner before commencing any new health, fitness or nutrition program. While I'm here to help you live your best life and provide general recommendations, you should seek professional help where individual assistance is needed.
HOW DOES THE FREE TRIAL WORK?
Once the Free Trial expires, you’ll be billed and become an active Subscriber. To avoid being charged after starting a trial you must cancel the trial before expiration. Go to My Account to review you billing dates.
I CAN'T REMEMBER MY PASSWORD.
If you have forgotten your password, simply click on “Sign In” from the Menu. You will be taken to the Sign In page. Click “Forgot Password”, enter your email address when prompted and click “Send Instructions”. You will then be sent an email with instructions on how to reset your password.
HOW DO I CHANGE MY PASSWORD?
Once signed into The Center for Vital Living , you can change your password by selecting MY ACCOUNT > PASSWORD in the menu.
I CLICKED ON THE "FORGOT PASSWORD" LINK BUT NEVER RECEIVED A RESET PASSWORD EMAIL. WHAT DO I DO NOW?
Try checking to see if it was accidentally sorted into your spam folder in your inbox. Also, make sure that the email you’re checking is the same as the one used on your account. If all else fails, contact us at support@thecenterforvitalliving.com and we’ll assist you in getting back in.
WHAT IF I CAN'T FIND MY CLASS?
If you cannot find your class, search it in the search bar and add it to your Favorites list. To add a video to your Favorites list click on the little heart that appears under the video. To delete a video from your Favorites list play the video and click the heart again. It will then be removed from your list.
Canceling Your Membership
We hate to see you go, but we totally understand. We've made canceling your membership very easy.
If you are subscribed directly through our membership website:
1. Go to your Dashboard at: watch.thecenterforvitalliving.com
2. Click on Billing
3. Select Change Plan
4. Click on Cancel Membership.
CAN I GET A REFUND?
If you are on a monthly recurring subscription you may cancel at any time and will not be charged for further months. You will still have access to the videos until the period you have paid for expires. If you are on a yearly subscription you may cancel at any time but will not be refunded for the remaining period of your subscription. You will still have access to the videos until your year ends. No further charges will be made once you cancel your subscription.
HOW DO I CREATE A FAVORITES LIST?
To add a video to your Favorites list click on the little heart that appears under the video. To delete a video from your Favorites list play the video and click the heart again. It will then be removed from your list.
MY VIDEO DOESN’T PLAY BACK SMOOTHLY. HOW CAN I FIX THIS?
Video playback depends on many factors including the computer/device being used, the internet browser, internet connection quality, and many other variables. If there are playback issues, try viewing the video in a different web browser. If that doesn’t help, try using a different computer/device and making sure your internet connection is strong. These are usually the simple fixes for playback issues you may have.
Additionally, some older versions of Android (prior to version 4.3) did not manage secure video playback well. This is an Android issue which can easily be resolved by ensuring you have the latest version of Android installed on your device along with Google Chrome. Some Android devices, such as Samsung phones, come with a custom browser that does not support secure video playback. Please ensure you are actually running Google Chrome on your Android device.
MORE TIPS TO HELP PLAYBACK ISSUES:
1. Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.
2. Try refreshing your browser, or switching to a modern browser like Google Chrome, Firefox or Safari.
3. Restart your wireless router or modem.